FAQ · Frequently Asked Questions
Things you might want to know before you buy
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General
What is Bull Kicks?
Bull Kicks is a Hong Kong sneaker store. Our RESCUED line is brand-new, 100% authentic sneakers carrying only minor factory flaws — a glue mark, slight colour variation or a damaged box — pairs that were about to be filtered out and written off over minor flaws in the supply chain. We save them and sell them at up to half price, each with its own serial, one of one, gone once sold. We also carry Selects, our flawless line.
What is RESCUED?
RESCUED is Bull Kicks' line of rescued authentic sneakers — every pair brand new and never worn, carrying only minor factory flaws such as a small glue mark, slight colour variation, a damaged box or a stitch mark. Up to half price. Each pair has its own serial, one of one, gone once sold. 100% authentic, never second-hand or refurbished — just imperfect, at better value.
What does Bull Kicks sell?
We focus on premium sneakers from top brands. Our range is split into two lines: Selects (perfect, authenticated stock) and Rescued (exclusive imperfect editions — every pair unique). All sneakers come with a 100% authenticity guarantee.
Are you a Hong Kong-based business?
Absolutely. Bull Kicks is operated by Capra HK Limited, a company registered in Hong Kong (BR 80028422-000-03-26-5), with our office based in San Po Kong. All orders are shipped directly from Hong Kong.
What payment methods do you accept?
We accept credit cards (Visa / Mastercard / AmEx), Apple Pay, Google Pay, and more. All available payment options are displayed clearly at checkout.
Authentication
How do I know the sneakers are authentic?
Every pair — including Rescued — goes through our industry-standard 5-point authentication process: stitching consistency, glue patterns, box codes, material weight, and UV check. The Bull Kicks team also conducts regular spot-check cross-verifications to maintain our strict standards.
Is there an authentication card?
Selects pairs come with a physical authentication tag. For Rescued pairs, because each unit is a factory imperfect, no physical tag is attached — but every pair carries a digital authentication record linked to its unique serial.
Selects / Authenticated Stock
How are Selects different from other authenticated sneaker stores?
Every Selects pair is personally authenticated and verified in-house — we never dropship. Orders are prepared and dispatched within 1–2 business days. Pricing is close to RRP, with deadstock pricing on select high-demand styles.
What is the return policy?
Selects: you may request an exchange within 7 days of receipt (same style, different size; unworn; all tags intact; original box included; customer is responsible for return shipping). For full details, see our Returns & Exchanges Policy.
Rescued / Imperfect Editions
Are RESCUED sneakers second-hand?
Absolutely not. Every RESCUED pair is 100% brand-new and has never been worn. They are factory products with minor cosmetic or packaging imperfections, rescued before they could be written off by their manufacturers.
Why are RESCUED sneakers priced lower?
These brand-new pairs might otherwise have been written off by brands over minor factory imperfections. We step in to rescue them, which lets us pass the savings directly on to you. The cost that would have gone into producing a replacement pair becomes the discount you enjoy.
Can I return a RESCUED pair?
No returns or exchanges (final sale). Every RESCUED pair is listed with full product photos, defect close-ups, and hotspot markers — we disclose the true condition of each pair 100% before you order. The final-sale policy ensures every pair finds an owner who truly appreciates it, and is how we keep prices at their absolute lowest.
Are there multiple pairs of the same RESCUED style?
No. Every RESCUED pair carries its own unique serial. Sold out means 100% sold out — truly one of a kind. Whoever gets that pair is the only owner of it in the world.
How are RESCUED flaws shown?
Every RESCUED pair has its flaw photographed and clearly marked on the product page, with real photos — so you see exactly what it is before you buy.
Shipping & Pickup
How long does delivery take?
We prepare your order within 1–2 business days of receipt. Local Hong Kong delivery typically takes 3–5 business days. Once shipped, you'll receive an SF Express tracking number to follow your parcel.
How is shipping calculated?
Free shipping on orders HK$700 and above. Orders under HK$700 are charged a flat HK$40 SF Express shipping fee.
How do I arrange self-pickup in San Po Kong?
WhatsApp us at +852 5137 2966 to schedule a pickup. Collection hours are Monday–Friday 09:00–18:00 (closed Saturday, Sunday, and public holidays). After you place your order, we'll confirm the exact time with you within 1–2 business days.
Do you offer international shipping?
Not yet. Bull Kicks is currently focused on the Hong Kong local market — international sneaker fans, stay tuned.
Sizing
How do I choose the right size?
Every product page (PDP) has a size guide button showing US, EU, and CM measurements. Most mainstream brands run true to size; if you have a narrower foot, consider sizing down half a size.
What if I ordered the wrong size?
For Selects, you may request a size exchange within 7 days of receipt (same style only, subject to availability of your size). RESCUED pairs are final sale — no exchanges whatsoever — so please double-check your size before purchasing.