Things you might want to know before you buy

Bull Kicks is a Hong Kong sneaker store offering two lines of brand-new authentic pairs: Selects, in intact cosmetic condition, and RESCUED, whose cosmetic or shoebox condition is clearly disclosed. Every RESCUED pair is checked individually, assigned its own serial number and photographed. The main cosmetic marks found during our check are circled in red.

RESCUED is Bull Kicks' line of brand-new authentic pairs carrying a disclosed cosmetic or shoebox condition. Each pair is checked individually, given its own serial number and photographed; the main cosmetic marks found during our check are circled in red on the product page.

The two lines are not divided by stock source. Every pair goes through the same check when it arrives and is then placed in a line based on its actual condition: pairs in intact cosmetic condition go into Selects, while pairs with disclosed cosmetic marks or shoebox condition go into RESCUED. Both lines consist of brand-new authentic pairs.

Yes. Bull Kicks is operated by Capra HK Limited. Our office, which also serves as an appointment-only pickup point, is at Unit 6, 4/F, Block C, Chung Hing Industrial Mansions, 2 Luk Hop Street, San Po Kong, Kowloon. It is not a retail store. All products are stored in Hong Kong, and orders are dispatched from Hong Kong.

For online orders, we accept Visa, Mastercard, Shop Pay, Apple Pay, Google Pay and Faster Payment System (FPS). Cards linked to Apple Pay or Google Pay must be on the Visa or Mastercard network. All payment methods available for your order will be shown at checkout.

Yes. Every RESCUED pair has its own serial number and photos of the actual pair. The pair shown on the product page when you place your order is the pair you will receive. The main cosmetic marks found during our check are circled in red.

Because the cosmetic or shoebox condition can differ from pair to pair. Each pair is priced according to its actual condition, so the same style may be listed at different prices. To understand how a particular pair is priced, review the photos of the actual pair, product description and the areas circled in red on its product page.

Selects are brand-new authentic pairs in intact cosmetic condition. Every pair goes through the same check when it arrives, and its actual cosmetic condition determines whether it is placed in Selects or RESCUED. Before dispatch, we check the product information and the pair's actual condition again.

Selects: eligible pairs may be exchanged within 7 days of receipt. Except where there is a quality issue or another exception stated in the policy, we offer exchanges only and do not issue refunds. The pair must remain in its original brand-new condition; any try-on must have been indoors only, and the pair must not have been washed. All original tags, stickers and packaging must be included, and the original shoebox must remain intact. Please provide your order number when requesting an exchange. The customer is responsible for shipping in both directions, except where there is a quality issue. Some products are not eligible for exchange, including accessories such as socks, shoelaces and shoe-care products, and products marked “Final Sale”. For the full terms, see our return and exchange policy.

Yes. RESCUED pairs are brand-new authentic stock that may carry a disclosed cosmetic or shoebox condition — for example a glue mark, a slight colour variation, a dented box or a scuff. Each pair has its own serial number and photos of the actual pair, and the main cosmetic marks found during our check are circled in red.

Each RESCUED pair is priced to reflect its disclosed cosmetic or box condition. See the individual product page for its current price.

RESCUED pairs cannot be returned or exchanged. The only exception is when the pair you receive clearly differs from the condition stated on the product page. In that case, we will arrange an exchange or refund as appropriate. Each pair has photos of the actual item, and the main cosmetic marks found during our check are circled in red. Before ordering, you can ask for a full set of photos from multiple angles or book an appointment at our San Po Kong pickup point to see and try on the pair.

The same RESCUED style may be available in multiple pairs, sometimes in the same size, but their cosmetic conditions can differ. Each product page represents one specific pair, so please choose based on the size, photos of the actual pair and product information shown.

The photos on each product page use red circles to highlight the main cosmetic marks found during our check; not every small detail will be circled. If you want a closer look, ask for a full set of photos from multiple angles before ordering, or book an appointment at our San Po Kong pickup point to see and try on the pair.

Once payment is confirmed, we usually prepare and dispatch your order within 2–4 business days. This does not include transit time. Delivery within Hong Kong usually takes 3–5 business days after dispatch, and we will email you an SF Express tracking number.

Orders of HK$1,000 or more qualify for free shipping. Orders under HK$1,000 are charged HK$30 for local delivery by SF Express. Pickup in San Po Kong is free. SF Express may apply a surcharge to some remote areas; if one applies, we will let you know before confirming the order.

Our pickup point is not a retail store, so please make an appointment first by WhatsApp at +852 5137 2966. The address is Unit 6, 4/F, Block C, Chung Hing Industrial Mansions, 2 Luk Hop Street, San Po Kong, Kowloon. Appointments are available Monday to Friday, 10:00–18:00, excluding public holidays. Once payment is confirmed, we usually prepare the pair within 2–4 business days and email you when it is ready. Pickup is free, and you can see the pair in person and try it on. Please check the pair carefully before leaving the pickup point. We may not be able to assist with cosmetic damage caused after collection. If the pair clearly differs from the condition stated on the product page, we will still handle the matter under our return and exchange policy.

At present, we only deliver within Hong Kong. We do not ship to Macau, Taiwan, Mainland China or other destinations outside Hong Kong.

Sizing can vary by brand and model. Start by measuring your foot length in centimetres and checking it against our size guide. If you are still unsure, you can book an appointment at our San Po Kong pickup point to try the pair on before deciding.

Eligible pairs may be exchanged within 7 days of receipt. The pair must remain in its original brand-new condition; any try-on must have been indoors only, and the pair must not have been washed. All original tags, stickers and packaging must be included, the original shoebox must remain intact, and you must provide the order number. We will prioritise the same style in another size. If no suitable size is available, you may exchange it for another style or convert the eligible exchange amount into store credit. The customer is responsible for shipping in both directions, except where there is a quality issue. Pairs marked “RESCUED” or “Final Sale” cannot be exchanged, so please review the product page carefully before ordering.