Refund policy

Important: Bull Kicks operates an "exchange-only" policy — full-price items may be exchanged within 7 days of receipt, and no refunds are offered except in the case of a quality defect. This policy does not affect or reduce your statutory rights under Hong Kong law (see the "Your Statutory Rights" section below).

Thank you for choosing Bull Kicks. To protect everyone, please take a moment before buying to read our exchange details below.

Full-Price Items

Full-price sneakers may be submitted for an exchange within 7 days of receipt (exchange only — no refunds), provided they meet all of the following conditions:

  • Unworn and unwashed, kept in their original brand-new condition
  • All original labels, stickers, and packaging intact
  • The original shoebox must be returned with the order — it must not be damaged, torn, or written on, and must not be used as a shipping box with tape applied directly to it
  • A valid order number and proof of purchase must be provided

Sale Items

All sale items are non-returnable and non-exchangeable, unless the pair has a serious quality defect. Please consider carefully before placing your order.

Not Eligible for Exchange

The following situations and items are not eligible for return or exchange:

  • Sale items
  • Specific pre-order items
  • Limited edition releases
  • Sneakers that have been worn outdoors or show obvious signs of wear after try-on
  • Pairs whose original shoebox is seriously damaged, torn, or written on
  • Accessories (socks, laces, shoe-care products, etc.)
  • Sneakers reported to us more than 7 days after receipt

Size Exchanges

If you simply chose the wrong size and would like to exchange, the pair must meet the exchange conditions above, and the exchange is subject to another size being available. Please note that the round-trip shipping cost for an exchange is borne by you.

If the size you'd like is no longer available, we'll offer one of the following alternatives:

  • Exchange for a different style
  • Store credit — saved for your next purchase

Quality Issues

In the unlikely event that your sneakers have a genuine quality defect (e.g. serious damage, the wrong style shipped), you may contact us to arrange an exchange or refund, whether the item was full-price or on sale. Please note: the factory cosmetic flaws clearly listed for our Rescued line (such as glue marks, slight discolouration, or box damage) do not constitute grounds for a quality return — these are brand-new sneakers, rescued before they could be written off as B-grade by their manufacturers.

For any quality issue, you must notify us within 3 days of receipt and provide the following:

  • Your order number
  • Clear photos of the affected area (at least 3)
  • A photo of the shoebox with its original label
  • A brief description of the problem

Requests made after the 3-day notification window, or with incomplete photos/information, regrettably cannot be processed.

Pickup Orders

For those collecting in San Po Kong, please check the condition of the shoes and box carefully on the spot. Once you leave with your pair, we consider it safely received and perfectly handed over, and we cannot accept later complaints about cosmetic damage. If you spot any issue, please flag it with our staff right away.

Authenticity Guarantee

Bull Kicks guarantees that every pair we sell is 100% authentic. Each pair is rigorously authenticated to ensure brand-new quality.

If you have any doubts about authenticity, you're welcome to contact us — we can provide relevant sourcing documentation. In the event of any authenticity dispute, Bull Kicks reserves the right of final decision.

Exchange Process

  1. Email Contact@bull-kicks.com with your order number and the reason for the exchange.
  2. We'll reply within 1–2 business days with instructions.
  3. Send the pair back with its original packaging, or bring it to our San Po Kong pickup point in person.
  4. Once we've confirmed it meets the exchange conditions, we'll arrange a replacement for you.

Please note: except in the case of a quality defect, the round-trip shipping for an exchange (return + re-ship) is borne by the buyer.

Refund Arrangements

To reiterate: except for quality issues, this store is exchange-only and does not offer refunds.

Where a refund is confirmed due to a quality issue, once we've received and inspected the returned pair, the amount will be refunded to your original payment method within 14–21 days. The actual time it takes to receive the funds depends on your credit card or bank's processing.

Your Statutory Rights

This "exchange-only" policy is an additional service arrangement offered by Bull Kicks and does not affect or diminish your statutory rights under Hong Kong law, including the requirements that goods be of merchantable quality and as described under the Sale of Goods Ordinance (Cap. 26), as well as the consumer protections under the Trade Descriptions Ordinance (Cap. 362). If any goods fail to meet statutory requirements, you may still exercise your rights accordingly under the law.

Contact Us

Unsure about anything regarding returns or exchanges? Reach us anytime:

  • Email: Contact@bull-kicks.com
  • WhatsApp: +852 5137 2966
  • Hours: Monday – Friday, 09:00 – 18:00 (closed on public holidays)

We'll get back to you within 1–2 business days.

Bull Kicks reserves the right to amend this policy at any time without prior notice.