Shipping policy

At Bull Kicks, we're committed to getting your sneakers to you as quickly and securely as possible — whether by delivery or in-store pickup. Before you grab your next pair, please take a moment to read our shipping details below.

Shipping Coverage

For now, we focus on local delivery within Hong Kong only (Hong Kong Island, Kowloon, and the New Territories). We do not currently ship overseas, including Macau, Taiwan, and Mainland China — please stay tuned.

Delivery Methods & Fees

All local orders are shipped via SF Express:

  • Orders HK$700 and above: free shipping
  • Orders under HK$700: flat shipping fee of HK$40

Please note that if your address falls within an SF Express remote area (e.g. certain outlying islands, Tung Chung, Lantau, or rural Sai Kung), an additional surcharge may apply. We'll let you know before confirming your order.

In-Store Pickup (Free)

You're welcome to collect your sneakers in person in San Po Kong — free of charge, and a chance to say hi.

  • Pickup point: Unit 6, 4/F, Block C, Chung Hing Industrial Mansions, 2 Luk Hop Street, San Po Kong, Kowloon
  • Hours: Monday – Friday, 09:00 – 18:00 (closed on public holidays)
  • By appointment: WhatsApp +852 5137 2966

Once your payment is confirmed, we'll usually have your pair ready within 24 hours and notify you by email. We strongly recommend messaging us on WhatsApp to book a time before coming, so you don't make the trip for nothing.

Order Processing Time

After we receive your payment, we'll have your order carefully packed within 1–2 business days. Processing times for special-release styles will be noted on the product page. We do not process orders on Sundays and public holidays.

Delivery Time

Once shipped, local orders typically arrive within 3–5 business days. Actual timing depends on SF Express logistics and weather, so we cannot guarantee an exact delivery date. During festive periods or peak seasons (such as Double 11), delivery may take a little longer — thank you for your understanding.

Tracking Your Order

As soon as your pair leaves our door, we'll email you a tracking number so you can follow its progress with SF Express anytime:
https://www.sf-express.com/hk/en/

Receiving Your Order

When your parcel arrives, please inspect the box and the shoes on the spot. If the outer box is seriously damaged, please refuse the delivery and contact us to follow up. Once you sign for the parcel, we consider it safely received. If you discover any issue after opening it, please refer to our Refund & Exchange Policy and contact us within 3 days.

Failed Delivery

If delivery fails due to an incorrect address, an unanswered phone, or no one available to sign, we'll try to contact you to arrange re-delivery. However, if the parcel is returned to us for reasons on your end (e.g. prolonged unreachability or a wrong address), the cost of re-shipping will be borne by you.

If you notice an incorrect address after placing your order, please email us at Contact@bull-kicks.com as soon as possible — once the pair has shipped, changes may no longer be possible.

Lost or Damaged Orders

In the unlikely event of loss or damage in transit, please contact us within 7 days of receiving your tracking notification. We'll do our best to follow up and file a claim with SF Express on your behalf (final compensation is subject to SF Express's decision). For high-value pairs, we strongly recommend in-store pickup for peace of mind.

Contact Us

Questions about shipping? Reach us anytime:

  • Email: Contact@bull-kicks.com
  • WhatsApp: +852 5137 2966
  • Hours: Monday – Friday, 09:00 – 18:00 (closed on public holidays)

We'll get back to you within 1–2 business days.

Last updated: 1 June 2026