You may request an exchange for an eligible pair within 7 days of receipt, excluding “Final Sale” and other policy exclusions. Normal indoor try-on is allowed, but not outdoor wear, washing or noticeable wear from trying on. Keep the original labels, stickers, packaging and intact shoebox, and provide a valid order number. Except for quality issues, you pay shipping both ways. Pairs marked “RESCUED” carry no returns or exchanges; the one exception is a pair that does not match the condition set out on its product page, in which case we will arrange an exchange or refund according to the circumstances. No refunds are offered except for quality issues or policy exceptions. See the returns and exchanges policy for all conditions, size-exchange arrangements and your statutory rights.
Read the full returns and exchanges policy
